Royal Mail: Cut-off times for same day dispatch can be seen at the top of the page. Orders completed after this time will be sent the following working day.
Exact delivery charges can be calculated by adding items to the shopping cart and selecting your destination. Due to Royal Mail's new size & weight parcel tariff, postage prices can occasionally be reduced if separate orders are placed for multiple items, as opposed to multiple items in a single order.
We cannot guarantee a delivery date or time as this is beyond our control. Orders dispatched by the courier service are only delivered on working days. Royal Mail services deliver Monday to Saturday excluding bank holidays. See terms and conditions for full dispatch and delivery details.
The delivery services made available at checkout depend on destination and order size.
Royal Mail Special Delivery:
Same day dispatch on orders completed before the cut-off time. Guaranteed next day delivery Monday to Friday to most U.K. mainland destinations. The next day guarantee does not include Saturday delivery.
Royal Mail 1st Class:
Same day dispatch on orders completed before the cut-off time. Delivery is usually the next day excluding Sundays and Bank Holidays. Royal Mail delivery aim: 1-3 days. This is not a guaranteed next day delivery service.
Royal Mail 2nd Class:
Same day dispatch on orders completed before the cut-off time. Delivery is usually 2 to 3 days excluding Sundays and Bank Holidays. Royal Mail delivery aim 3 days. This is Royal Mail's economy service and delivery can occasionally take up to 7 days.
Dispatch is the following working day on orders completed before 10pm. Delivery is 24-48 hours to zones A and B. Delivery is 48-72 hours to zones C and D. Delivery is on working days only.
For example, orders with courier delivery placed before 10pm on a Tuesday can be booked for Wednesday collection with delivery on the Thursday or Friday.
Courier orders placed after 10pm on a Tuesday cannot be booked for collection until the Thursday meaning delivery would be Friday or Monday.
Courier orders placed before 10pm on a Thursday are collected Friday with delivery on the Monday or Tuesday, unless it's a bank holiday weekend which delays delivery until the following working day.
48/72 Hour Courier:
As above, dispatch is currently next working day on orders received before 22:00 hrs.
Overseas orders are now shipped by a third party service. Contact us for details.
Contact us for a returns reference number before returning your order, quoting the name, email address and delivery address used when placing the order. Once issued, the returns reference should be enclosed with any returned items. The term for cancelling the contract of sale and returning goods is 14 days. When a customer exercises their legal right to cancel the contract of sale, the goods must be returned to us at the customers expense, unless the goods received were not as described or not fit for purpose. For full details of our returns policy see terms and conditions.